Do we tape the chit to the cup?

In a fast-paced environment like Five Guys, proper handling of order information is essential for ensuring customer satisfaction and maintaining efficient operations. After the chit is handed to the customer, discarding it helps to keep the workspace organized and reduces clutter. It is also based on the understanding that the customer has received their order confirmation and there is no need to retain that particular chit for future reference.

Handling chits in this manner helps streamline the process by ensuring that only relevant information is kept, which aids in maintaining an efficient workflow during busy hours. Retaining chits unnecessarily could lead to confusion or mix-ups with orders, which can negatively impact the customer experience.

This approach works well in conjunction with other operational procedures, such as double-checking orders before handing them to customers or ensuring employees communicate effectively about which orders have been completed. Thus, ensuring that chits are not retained after being handed to customers aligns with a focus on efficiency and customer service quality.